With our Prime Minister announcing on Monday 23rd that we are at level 3 and having had to move to level 4 within 48 hours, we have made the decision to close our physical office. The team, including the account managers, support, accounts
and admin staff are set up to work from home over the coming period.
What does this mean for you? You can still continue to contact us as you normally would, whether it be via email, phone or Facebook. These are all being monitored – however please note that we are receiving a large volume of enquiries currently. If we take longer than usual to respond to your enquiry, please bear with us – we will continue to respond
to you, even after the Level 4 response takes effect on Wednesday. We are working extremely hard to continue to meet your needs. The impact of the Covid-19 virus
may create financial hardship for some of our customers and we will be working on the way we can assist, including the conduct our debt collection. Please continue to talk with us about your unique situation.
What will change? We have no choice but to move away from face to face meetings and will run our meetings and data collection with you in a virtual manner. Our teams have been
using digital signing capabilities for many years. This enables any loans to be signed via mobile device, for many years. Our staff will correspond with you via email or text, to arrange any digital signing. This can be done using your smart phone, iPad, laptop or desktop. We will also record each signing, so there is a record on file.
We greatly appreciate your flexibility and understanding during this time and look forward to working with you. As information comes to hand over the next 4 weeks, we will keep you up to date with any developments.
Please contact us at any time if you have any concerns or questions. We are here to help.
Thank you and stay safe https://www.yesfinance.co.nz/blog/covid-19/
CEO of Yes Finance Limited