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A strong customer retention rate makes running your business cost-effective and efficient, says Registered Chartered Accounting firm Drumm Nevatt & Associates. According to a report published by Harvard Business Review, onboarding a new customer is anywhere between 5x and 25x more expensive than retaining a customer you already have. “Your customer retention rate is the percentage of customers you’re maintaining versus the portion that you’re losing,” says Craig Nevatt, Director at Drumm Nevatt & Associates.

Taking place on Sunday 20 March 2022 at the Morrinsville Recreation Grounds, The Piako Triathlon has family-friendly distances, a beautiful venue, and a strong focus on the community spirit. This is a great triathlon for beginners looking to dip their toes in the sport or anybody looking for a challenge with variety.  This triathlon is comprised of a pool swim, a scenic road ride, then a beautiful leafy run.   “The location is stunning, and

The first impressions count, and the building, whether it’s a commercial or home, is no exception. Water blasters are very handy to have around for yard work such as cleaning fences, tiled surfaces and other similar areas outside. However, most houses should not be water blasted says Rotorua’s leading commercial and house washing service, Exterior Washing Services. One of the main reasons is that your house is likely full of gaps, cracks and cavities which

The amazingly clear waters and lush native forest of Riuwaka Resurgence is a must see for anyone visiting the Tasman region says the award-winning Nelson accommodation provider Century Park Motor Lodge “Riuwaka Resurgence Walkway is a short walkway to the resurgence of the Riuwaka River from the base of Takaka Hill. We love to recommend this spot to guests for it’s wonderful scenery,” says Century Park Motor Lodge owner-operator Stacie Warren.  An easy 10-minute walk

The award-winning Central Otago boutique winemaker Waitiri Creek are excited to announce Tony Mitchell as their brand ambassador. “I have always been a passionate promoter of New Zealand wine. For many years when living in the United Kingdom, I was part of wine clubs pushing New Zealand made wine in the ’80s and ’90s,” says Tony Mitchell. Tony is long-time friends with Alistair Ward, owner and founder at Waitiri Creek, from flatting together in Auckland

Has the current business climate got you feeling a little directionless in your business? Craig Nevatt, Director at Drumm Nevatt & Associates Limited (DNA), shares three tools to regain control of your business. This article first appeared in the Times (7th September 2021, page 9) https://issuu.com/times_e-editions/docs/covid_19_-_flipbook_7-9-21?fr=sOTFlZTM0NzEwNA Annual Business Plan An annual business plan helps you get a broader vision of where your business aims to be by the end of the year. It maps out

Looking for an accommodation provider who goes above and beyond to ensure their guests have the best possible experience? The award-winning Nelson accommodation provider Century Park Motor Lodge is unbeatable when it comes to providing outstanding customer service. “At Century Park Motor Lodge, we pride ourselves on how we look after our guests and in what we offer,” says Century Park Motor Lodge owner-operator Stacie Warren.  Everything done at Century Park Motor Lodge aims to

As a farmer, you have many challenges. One of the most important is making sure your farm is a safe place to work and live. Not just for your own health but for those around you as well. In this article, find out how to stay safe when riding two-wheeled motorbikes on the farm from New Zealand’s leading farm consultants, AgSafe NZ. There are a lot of benefits to riding dirt bikes on farms. But

From hidden gems to world-famous attractions, a world of natural wonders awaits you in Nelson and Tasman region. The award-winning Nelson accommodation provider Century Park Motor Lodge have handpicked their top five favourite natural attractions in Nelson. Te Waikoropupū Springs Come and be amazed by the largest freshwater springs in New Zealand and the largest cold water springs in the southern hemisphere – Te Waikoropupū Springs in Golden Bay. Renowned for their fantastic clarity, these